Refund policy

At Heulog Glow, we want you to love every piece you bring into your home. If something isn't right, we're here to make it easy.

Returns We accept returns within 30 days of delivery. Items must be unused, in their original condition, and in their original packaging. To start a return, simply contact us at info@heulogglow.com and we'll guide you through the process.

Refunds Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges If your item arrives damaged or defective, please contact us within 48 hours of delivery with photo evidence and we'll arrange a replacement or full refund.

Non-returnable items Sale items and gift cards cannot be returned.

Return shipping Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

EU customers If your order is shipped to the European Union, you have the right to cancel or return within 14 days for any reason.

Questions? Contact us at info@heulogglow.com — we're always happy to help.

For items fulfilled directly by Heulog Glow, please contact us within 30 days of delivery.

For items fulfilled by our trusted supplier partners, returns are managed directly with the supplier. Simply contact us with your order number and we'll coordinate the return process on your behalf — you won't need to contact the supplier directly.