Terms of service

Terms of Service

Welcome to Heulog Glow. By accessing or purchasing from our store, you agree to the following terms.

1. General These terms apply to all visitors, customers, and users of heulog-glow.myshopify.com. We reserve the right to update these terms at any time.

2. Products All wax products are handmade and may have slight variations — this is part of their charm and not a defect. Product images are as accurate as possible but may vary slightly in colour due to screen settings.

3. Orders & Payment By placing an order, you confirm that all information provided is accurate. We accept payment via the methods listed at checkout. We reserve the right to cancel any order at our discretion.

4. Pricing All prices are listed in GBP and are inclusive of VAT where applicable. We reserve the right to change prices without notice.

5. Shipping We aim to dispatch orders within 2 business days. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by couriers or customs.

6. Returns & Refunds Please refer to our Returns & Refund Policy for full details.

7. Intellectual Property All content on this site — including images, text, and branding — is the property of Heulog Glow and may not be reproduced without permission.

8. Limitation of Liability Heulog Glow is not liable for any indirect or consequential loss arising from the use of our products or website.

9. Governing Law These terms are governed by the laws of England and Wales.

Contact For any queries, please contact us at info@heulogglow.com